Customer Service Skills For Your Business!
Customer service skills are a must for you and your team.
This is because your mission, Dear Business Person, should you accept, is to attract and keep customers by providing OUTSTANDING customer service.
This means that your employees must have the required skills.
Enter ITDS with our “Magnetic Customer Service Skills” training just for you!
This training is support for our consulting process as well as a stand alone workshop. It is a two-part workshop designed for the frontline employees and frontline supervisors.
We always include training for those who manage the frontline employees because when you don't customer service skills training will fail.
As is our practice, we can customize this to suit your business needs but we’re sure to cover:
For all participants:
• What is Customer Service
• Understand the difference between “service” and “servitude”
• Understand and meet the business service standard
• What the customer wants
• Understanding the importance of having a good attitude
• Self-confidence in the general approach to the duties
• Communicate effectively with each other, management and customer
• Handling difficult customers
• Identify the unique value and values you are contributing to the team
• Develop more confidence and skill as a problem-solver
For Supervisors/Middle Managers
• Help to establish and manage a customer service system
• How to promote and enhance a customer-focused culture in the business
• Help to establish links between outstanding customer service and business practices and policies
• Skills and practices essential for a customer service focused manager
• Recognize what motivates employees to give excellent customer service
• Develop strategies for creating satisfied employees using the PRIDE approach
Now go right ahead and contact us for your workshop
Be sure to check out our other Business Training Workshops: