ITDS Moves Customer Service From Blah to Bang!
Customer service is critical to helping you stay in business.
No wonder there are almost as many definitions for it as they are customers.
For us, it's as simple as training people how to serve clients and customers in an outstanding fashion.
Therefore, we are reluctant to engage in quick fixes when it comes to customer service. We believe that you must be able to maintain service improvements and this gives you the chance to make the customers experience so memorable that they want to tell the world about it.
That's why we begin your customer upgrade by working with managers to help them in developing their standard of “excellent customer service” and in creating a service vision.
We help you to design and implement the right processes and systems improvements so that you achieve the changes in the behaviour of your staff to get the results you want. Our experience is that if you don't do this, customer service “activities” never quite hit the mark.
When you’re serious enough to hire us to turnaround the way you serve your customer, we employ a 7-step system to take it to a level even beyond ours.
Here’s how the ITDS-CSI works:
1. Collaborate with you to understand your problem
2. Assess the way you presently deliver your customer service
3. Analyse the way your systems are integrated to support that delivery
4. Audit your existing customer skills and approaches across the business
5. Determine the nature of the transformation
6. Prescribe your smart turnaround customer service solutions
7. Prescribe the nature of your continuous improvement
Yes…we do Customer Service Training too but it is ever so much more beneficial when you have systems in place to support it.
Stop cussing your front line staff and hire us to fix your customer service at the back, so that it shows up and stands out at the front!
Stop procrastination and contact us now! We can help you magnetise your customer!