I couldn’t believe my eyes. It seemed that every last shred of business etiquette had gone through the window. There was my latest client. Half empty glass in his right hand, his left hand on his hip and
At my recently held successful workshop “Public Speaking for Everyday Business People” when we were discussing fears around public speaking, one participant emphatically replied “the question period!” And I totally get that. Not being able to handle questions
Recently I was having dinner with my girlfriend from way back. And just when I was floating on the cloud that appeared right after the coconut cream pie, which was accompanied by a fine wine, she declared: “Don’t
“Why is it that people are treating having a business mentor as just the latest flavor in business and professional development?” Poor me…one more time…I could not keep my big mouth shut, so I had to ask that
There I was, minding my business. Well, not really…I was minding the business of an “authentic leader”. He was in the gym with some other businessmen and they had entered my space. I was impressed by
Employee training and development is a must for your for small business. At some level, you know that investing in employee training and development is necessary for you to compete in today’s market. You also know that
Defaulting on your business debt is the one thing that can make you feel like a loser. And in the worst way. I know this first hand. One of the businesses I started was going to be the
Recently I was in a conversation about meeting deadlines. I really think it should have been about missing deadlines because nearly everybody was frustrated that they were consistently not meeting deadlines, they themselves had set. Apparently, encouraged by
Have you ever struggled to differentiate your services? I know I have. And I bet as small business service providers, we all have. When I started ITDS some 20 years ago, the thing uppermost in my mind was:
Table of Contents Can you replace the exit interview?Example #1 – poorly designed exit interview questionnaireExample #2 – potentially costly exit interview approachWelcome to the “Why Do You Stay?” interviewThe findings from the “Why Do You Stay” interviewThe analysis of